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  • Food: Farming for the Future

    June 06, 2017 |

    Al Jazeera |

    Broadcast TV News |

    Over 15 Minutes

    Response Location: South Africa

    As climate change continues to advance, its impact on farmlands has become more pronounced and increasingly devastating. Farmers and researchers in both South Africa and Nepal are working towards solutions to problems specifically related to climate change. Centered on developing technology, these farmers have found success with NASA satellite imagery as well as local clinics.

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  • Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM

    June 01, 2017 |

    Government Technology |

    Text |

    1500-3000 Words

    Response Location: United States, Sacramento, California

    Traditional 311 operations can be costly to maintain, so the city of Sacramento implemented cloud CRM in order to cut costs and increase flexibility of operations. While there is still room to expand what is offered, this cloud-based solution does offer the "ability to set up and launch 311 quickly, without the need for IT staff to maintain the servers and networks."

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  • The Future of CRM and Customer Service: Look to Boston

    June 01, 2017 |

    Government Technology |

    Text |

    Under 800 Words

    Response Location: United States, Boston, Massachusetts

    To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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  • 311: From a Hotline to a Platform for Citizen Engagement

    June 01, 2017 |

    Government Technology |

    Text |

    1500-3000 Words

    Response Location: United States, Kansas City, Missouri

    Boston's 311 mobile application, launch in 2009, exemplifies the new customer service-oriented era of the citizen service, which allows users to request services, take photos of potholes, and offer data to city planners. Neighboring Somerville, Massachusetts has a successful 311 app of its own, where an analytics team crunches the wealth of data generated by the app service. But Kansas City, Missouri's 311 services are even more developed, and citizens can access the city via the app, clal-in, Twitter, and social media.

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  • How New York Is Building the Power Grid of the Future

    May 25, 2017 |

    Inside Climate News |

    Text |

    1500-3000 Words

    Response Location: United States, New York

    New York is determined to become a national leader in the renewable energy sector, and they are leveraging numerous approaches to help integrate better and more environmentally conscious technologies into the grid. The multi-faceted approach includes updating laws and regulations to be more renewables-friendly, hosting competitions to foster entrepreneurship and creative solutions in the field, piloting new technologies, and creating better incentives for utility companies.

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  • Italy's pollution-eating cement

    May 25, 2017 |

    Al Jazeera |

    Broadcast TV News |

    5-15 Minutes

    Response Location: Italy, Milan, Lombardy

    Respiratory diseases caused by air pollution now account for more premature deaths in people worldwide than malaria and HIV combined. To address increasing contamination levels, particularly in cities, scientists have developed a new kind of cement that absorbs pollutants like CO2. The special cement is being manufactured in Milan, and used around in the world in cities like Paris and Chicago.

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  • Turning CO2 into stone in Iceland

    May 25, 2017 |

    Al Jazeera |

    Broadcast TV News |

    5-15 Minutes

    Response Location: Iceland, Hellisheiðarvirkjun, Southern Region

    Iceland, hit by the oil crises of the 1970s, turned to geothermal energy - and they haven't turned back. The island is now powered by 100% renewable energy, and they are taking it one step more, looking to further cut emissions using a unique carbon capture system called CarbFix. It is being pioneered at the Hellsheidi geothermal power plant in western Iceland.

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  • Could we better handle catastrophes if we knew they were coming?

    May 24, 2017 |

    Southern California Public Radio (KPCC) |

    Radio |

    Over 15 Minutes

    Response Location: United States

    Experts warn us about disasters. Climate change, 9/11, Hurricane Katrina, and the rise of ISIS were all predicted ahead of time. Listening to these warnings requires pushing past the desire to shut down when contemplating big catastrophes, looking critically at available data, and being willing to entertain the possibility that an event can happen that has never happened before.

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  • How 3 Cities Are Using an App Designed to Help Them Collaborate

    May 22, 2017 |

    Next City |

    Text |

    800-1500 Words

    Response Location: United States

    Cities are often alone in trying to develop solutions to their problems. The Federal Reserve Bank of Chicago developed an app— "The Peer Cities Identification Tool"— that matches similar U.S. cities and encourages discussion about challenges and successes.

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  • Coffee grounds and poultry litter proving a viable biomass option in the UK

    May 19, 2017 |

    Edie Newsroom |

    Text |

    Under 800 Words

    Response Location: United Kingdom, Birmingham, West Midlands

    The United Kingdom is finding creative ways to simultaneously address renewable energy needs and waste disposal. Combined Heat and Power (CHP) plants are utilizing chicken manure from farms and coffee grounds to create electricity. The initiatives have the added benefit of improving standards for the treatment of poultry, as well as reducing the distribution of harmful toxins from the waste.

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